Privacy Policy

1. Overview

This Privacy Policy describes how StreamVault ("we," "us," or "our") collects, uses, and shares information when you use our website, applications, and services (collectively, the "Service"). By using the Service, you agree to the practices described here.

2. What We Collect

We collect the following categories of information:

2.1 Information you provide

• Account information: email address, password (hashed), and the name you provide at signup.
• Payment information: processed by our payment processor. We do not store your full card number on our servers.
• Support communications: messages and attachments you send to our support team via WhatsApp, email, or the contact form.

2.2 Information collected automatically

• Device & connection data: IP address, device type, operating system, app version, and language.
• Usage data: channels viewed, sessions started/stopped, errors encountered, and feature usage in aggregate form.
• Cookies and similar technologies: see Section 4.

3. How We Use It

We use the information we collect to:

• Provide, maintain, secure, and improve the Service.
• Process your subscription and prevent fraudulent transactions.
• Send you transactional emails (receipts, security alerts, service announcements). You cannot opt out of these as they are essential to your account.
• Send you optional marketing emails about new features or offers. You can unsubscribe at any time using the link in any marketing email.
• Respond to your support requests.
• Detect, prevent, and address abuse, fraud, security, or technical issues.
• Comply with our legal obligations.

4. Cookies and Tracking

We use a minimal set of cookies and similar technologies. The categories we use are:

• Strictly necessary cookies: for authentication, fraud prevention, and load balancing. These cannot be disabled.
• Analytics cookies (optional): aggregated, anonymized page-view statistics so we know which pages need improvement. You can opt out via the cookie banner.
• Marketing cookies (optional): only set if you explicitly accept. We do not use third-party advertising trackers on the Service.

You can clear or block cookies through your browser settings at any time. Doing so may affect certain features of the Service.

5. Sharing Your Information

We do not sell your personal information. We share data only in the following limited circumstances:

• Service providers: with vendors that help us run the Service (payment processor, email service, hosting, analytics). Each is contractually obligated to protect your data.
• Legal compliance: when we believe in good faith that disclosure is necessary to comply with a law, regulation, court order, or valid legal process.
• Safety: to protect the rights, property, or safety of StreamVault, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
• With your consent: in any other case where you have given us explicit permission.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. If you close your account, we delete or anonymize your personal data within 30 days, except where retention is required for legal, tax, accounting, or legitimate business purposes (for example, transaction records for tax compliance).

7. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: ask us to delete your personal data.
• Portability: receive your data in a structured, machine-readable format.
• Objection / restriction: object to or ask us to restrict certain processing.
• Withdraw consent: where we rely on consent, withdraw it at any time without affecting prior processing.
• Lodge a complaint: with a data protection authority in your jurisdiction.

To exercise any of these rights, contact us at privacy@streamvault.example. We respond to all valid requests within 30 days.

8. Security

We take the security of your data seriously. We use industry-standard technical and organizational measures including encryption in transit (TLS 1.3), encryption at rest for stored credentials, and access controls for our internal systems. No method of transmission or storage, however, is 100% secure — we cannot guarantee absolute security.

9. International Data Transfers

StreamVault is a global service. By using it, you understand that your information may be transferred to, stored, and processed in countries other than your own, including the United States and the European Union. Where required, we use Standard Contractual Clauses or other approved mechanisms to ensure your data remains protected.

10. Children's Privacy

The Service is not intended for children under 18, and we do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date. For material changes, we will notify you by email or via a notice in the Service. Your continued use of the Service after the effective date constitutes your acceptance of the revised Policy.

12. Contact

For any privacy-related questions or to exercise your rights, contact our data protection team:

• Email: privacy@streamvault.example
• WhatsApp: +1 (555) 010-0100
• Contact form: streamvault.example/contact.html