Refund Policy

1. Our 7-Day Money-Back Guarantee

We want you to be happy with StreamVault. If for any reason the Service does not meet your expectations, you may request a full refund within 7 calendar days of your initial subscription purchase. The guarantee applies to your first subscription on a new account.

2. Eligibility

You are eligible for a refund if all of the following conditions are met:

• The refund request is made within 7 days of the original purchase date.
• The request is for your first subscription (renewals are not refundable, but you can cancel renewals at any time before they occur).
• You have not previously received a refund from us on another account.
• The account has not been suspended or terminated for a violation of our Terms of Service.

3. How to Request a Refund

To request a refund, contact us through any of the following channels:

1. WhatsApp (fastest): Send a message to +1 (555) 010-0100 with your account email and the word "refund".
2. Email: Send your request to support@streamvault.example from the email address associated with your account.
3. Contact form: Use the form on our contact page.

Please include your account email and the reason for the refund (optional but appreciated — it helps us improve).

4. Processing Time

Once we receive your request:

• We will acknowledge your request within 24 hours.
• Approved refunds are processed within 3 business days.
• Depending on your payment method, the refund may take an additional 5–10 business days to appear on your statement.

You will receive an email confirmation when the refund has been issued.

5. After a Refund

When a refund is issued:

• Your subscription is terminated immediately.
• Your account credentials are deactivated.
• You may continue using the Service during any prepaid period at our discretion, but in most cases access is revoked on the day the refund is issued.

6. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals (you can cancel auto-renewal at any time before the renewal date to avoid being charged).
• Partial-period refunds — refunds cover the full purchase only.
• Accounts terminated for breach of the Terms of Service.
• Refunds requested more than 7 days after the original purchase.

7. Chargebacks

If you have a billing concern, please contact us first — we resolve almost all issues quickly and fairly. Filing a chargeback without first contacting us is a violation of these Terms and may result in account termination. If a chargeback is filed and we are unable to resolve the underlying issue, we reserve the right to dispute the chargeback and to provide evidence of the service rendered.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Material changes will not apply retroactively to purchases made before the change.

9. Contact

Questions about this policy? Reach out:

• Email: support@streamvault.example
• WhatsApp: +1 (555) 010-0100