Help Center
Real humans, fast answers, 24/7.
Chat with us on WhatsApp
Fastest way to get help. Average response under 8 minutes — even on Friday nights.
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Quick Answers
How fast will you reply?+
WhatsApp messages are answered by a real human in under 8 minutes on average, 24/7. Email tickets within 4 hours.
Do you offer remote setup help?+
Yes — for Annual and 2-Year plans. We can screen-share with you (AnyDesk / TeamViewer) and configure your device end-to-end, free of charge.
I lost my playlist URL / login. What now?+
Message us on WhatsApp with the email you signed up with and we'll re-send your credentials instantly.
A channel is buffering constantly. Help?+
Try switching to a backup server in your IPTV app (we have 4+ per region). If the issue persists, send us a screenshot of your app's connection stats and we'll diagnose.
Can I get a refund if it doesn't work?+
Yes — see our Refund Policy. 7 days, no questions asked.